PRIVACY POLICY
Minds at Play Pty Ltd
ABN 66 663 365 848
Last Updated: 20 August 2026
1. Introduction
Minds at Play Pty Ltd (“Minds at Play”, “we”, “us” or “our”) is committed to protecting the privacy of personal information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect personal information.
By providing personal information to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time by publishing an updated version on our website.
2. Personal Information We Collect
We may collect personal information including:
- Name;
- Date of birth;
- Contact details;
- Address details;
- Parent, guardian or authorised representative details;
- Emergency contact details;
- NDIS participant information;
- Billing and payment information;
- Program registration information;
- Incident records;
- Information relevant to the delivery of our services;
- Information provided through enquiries, forms, surveys or communications with us; and
- Any other information voluntarily provided to us.
Where reasonably necessary, we may also collect sensitive information with your consent or where otherwise permitted by law.
3. How We Collect Information
We may collect personal information directly from you or from a parent, guardian, carer, authorised representative or other person authorised to act on your behalf.
Information may be collected through:
- Website enquiries;
- Registration forms;
- Service agreements;
- Emails, telephone calls and other communications;
- Participation in our services; and
- Feedback, surveys and complaints.
4. How We Use Information
We may use personal information to:
- Deliver and administer our services;
- Communicate with participants and representatives;
- Maintain records;
- Process payments and invoices;
- Respond to enquiries, feedback and complaints;
- Improve our services;
- Comply with legal and regulatory obligations; and
- Send service updates or marketing communications.
You may opt out of marketing communications at any time.
5. Disclosure of Information
We may disclose personal information where reasonably necessary to:
- Employees, contractors and service providers;
- Parents, guardians or authorised representatives;
- Professional advisers;
- Insurers;
- Government agencies or regulators; and
- Other parties where authorised by you or required by law.
We do not sell personal information.
6. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
While we take reasonable precautions, no method of storage or transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, comply with legal obligations and protect our legitimate interests.
Where information is no longer required, we take reasonable steps to securely destroy or de-identify it.
8. Access and Correction
You may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete or out of date.
We may require verification of identity before processing a request.
9. Data Breaches
If we become aware of a data breach involving personal information that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches Scheme.
10. Complaints
If you have a privacy complaint, please contact us using the details below.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Contact Us
Privacy Officer
Minds at Play Pty Ltd
ABN 66 663 365 848
Email: info@mindsatplay.com.au
Phone: 0484 125 963